Verizon has to be the most incompetent company on the planet. And deceptive. I needed a new phone and the had an offer for a free phone. Turns out free is not so free. My bill went from $45 on Visible to $190 on Verizon and I have less bars. I traded in my old iPhone and they offered me $1000. As it turns out, they get to pay me this $1000 over the course of 3 years in the form of a credit of $27 on my bill each month that help to pay for part of my “Free” phone.
In addition, the put me on a more expensive plan than I requested, refused to change it and suddenly my $100 bill is was now $168. The second month it was $190. Part of the promotion was a $200 gift card that was presented to me as a visa gift card but when I got it, it was just for merchandise in the Verizon store. I went shopping and hardly anything was available to purchase. I finally found something and went to check out and there was nowhere to enter my gift card. Shocker.
I got on their chat for help and after 3 agents and an hour, they told me to click Place the order which I did, and it charged it to my PayPal account instead of offering a place to enter the gift card. The agent then went on to request proof that I placed the order so I sent her screenshots of the cart, the order from Verizon and the email from payal. She had the nerve to tell me that it was the wrong order because it was placed the day before. FUCK! I’d been on the chat with them over an hour and the order was placed on the 23rd and now it’s the 24th. WTF? of course the date changes at midnight. She then cut off the chat without helping me. What a piece of shit company. I’ve filed a complaint with the BBB and will file another with the FTC. So pissed.