Resume


Skill set

Seasoned Customer Service Professional with 30+ years of direct and supervisory experience in hospitality, software, banking and power sports industries. Have experience in Training Development and Delivery, Quality Assurance, Product Management, Software Development and Customer Service Delivery. Strong Data Analytics skills and love deriving the story from data.


Work Experience

For specifics, please contact me. For security and privacy reasons, a summary is provided here without specific workplace details.

October 2013-Present

Customer Service, Customer Success, Technical Writing, Training, Product Management, Quality Assurance for an Accounting, Order Management and Inventory Tracking software startup. Work remotely.

June 2009-August 2013

Special Services at a Motorcycle repair shop based in Emeryville, California. Managed IT infrastructure, development and deployment. Responsible for marketing, social media initiates, search engine optimization,business development, and educational programming.

July 1995-August 2012

Applications Systems Engineer, Web Developer, and Business Systems Consultant for a major bank based in San Francisco, California.

May 1993-May 1995

Lead Youth Counselor at a Youth Shelter in Iowa City, Iowa.

1986-1993

Hospitality Industry – Server, Host, Manager in the Restaurant Industry


Education

University of Iowa

Bachelor of Arts, Psychology

San Francisco City College

Various Certifications in Motorcycle Technician and Computer fields.

American Conservatory Theatre

Actor Training Program


Volunteer Experience

I have decades of volunteer experience working with a number of organizations in many capacities. Please contact me for further info.

Outside Projects

I have been involved in the creation of several organizations in my spare time including a motorcycle club that has been active for over 10 years, a theatre company that produced two profitable shows, and a successful motorcycle repair cooperative.