Seasoned Customer Service Professional with 30+ years of direct and supervisory experience in hospitality, software, banking and power sports industries. Have experience in Training Development and Delivery, Quality Assurance, Product Management, Software Development and Customer Service Delivery. Strong Data Analytics skills and love deriving the story from data.
For specifics, please contact me. For security and privacy reasons, a summary is provided here without specific workplace details.
Operations Management at a Software Company. Previous Roles here include Customer Service, Customer Success, Technical Writing, Training, Product Management, Quality Assurance. Work remotely.
June 2009-August 2013
Special Services at a Motorcycle repair shop based in Emeryville, California. Managed IT infrastructure, development and deployment. Responsible for marketing, social media initiates, search engine optimization, business development, and educational programming.
July 1995-August 2012
Applications Systems Engineer, Web Developer, and Business Systems Consultant for a major bank based in San Francisco, California.
May 1993-May 1995
Lead Youth Counselor at a Youth Shelter in Iowa City, Iowa.
Hospitality Industry – Server, Host, Manager in the Restaurant Industry
University of Iowa
Bachelor of Arts, Psychology
San Francisco City College
Various Certifications in Motorcycle Technician and Computer fields.
American Conservatory Theatre
Actor Training Program
I have decades of volunteer experience working with a number of organizations in many capacities. Please contact me for further info.
I have been involved in the creation of several organizations in my spare time including a motorcycle club that has been active for over 10 years, a theatre company that produced two profitable shows, and a successful motorcycle repair cooperative.
I have managed a family Bed and Breakfast business, ran the Honolulu Marathon and completed two skydives. I’ve traveled CA Hwy 1 in its entirety on a motorcycle and bathed in hot springs in Iceland. I’ve kissed the Blarney Stone in Ireland and laid on the beach in Mexico. I’ve damaged countless appendages playing volleyball and racquetball and engaging in wrestling, tae kwon do and snow sports.