Subject: Defective Flip-Flop – Request for Assistance
Dear Reebok Customer Service,
I am writing to express my disappointment with a recent purchase I made from your brand. On June 18th, I bought a pair of Reebok flip-flops, which I was looking forward to using throughout the summer. Unfortunately, I have encountered an issue with the product.
Just a few weeks after purchase, the toe strap on the right flip-flop broke, rendering the footwear unusable. Given Reebok’s reputation for quality, I was quite surprised and disappointed by this defect, especially considering the minimal use they have seen.
I will let you decide how to make this right.
I’m less concerned with the outcome about my flip-flop complaint than I am in making a statement of dissatisfaction regarding the decline in quality I’m seeing in your products and those of other brands. If this statement falls on deaf ears with you, I have hope that it may have a small impact via social media, where I post the letters I write to companies.
I don’t find it acceptable to make an inferior product knowing that it will fall apart and assuming that the consumer will just buy another. I’m not doing that. Now I will throw these flips away and the machine will have to turn, making another pair and contributing further to the decline in the habitability of our planet. But it won’t be me who purchases them this time.
Thank you for your attention to this matter. I look forward to your response.
Sincerely,
Jay Larson
3219 370th St
Stratford, IA 50249
jay@jaylarson.com
515-709-3114