Category: Customer Service Nightmares

Defective Flip-Flop

Subject: Defective Flip-Flop – Request for Assistance

Dear Reebok Customer Service,

I am writing to express my disappointment with a recent purchase I made from your brand. On June 18th, I bought a pair of Reebok flip-flops, which I was looking forward to using throughout the summer. Unfortunately, I have encountered an issue with the product.

Just a few weeks after purchase, the toe strap on the right flip-flop broke, rendering the footwear unusable. Given Reebok’s reputation for quality, I was quite surprised and disappointed by this defect, especially considering the minimal use they have seen.

I will let you decide how to make this right.

I’m less concerned with the outcome about my flip-flop complaint than I am in making a statement of dissatisfaction regarding the decline in quality I’m seeing in your products and those of other brands. If this statement falls on deaf ears with you, I have hope that it may have a small impact via social media, where I post the letters I write to companies.

I don’t find it acceptable to make an inferior product knowing that it will fall apart and assuming that the consumer will just buy another. I’m not doing that. Now I will throw these flips away and the machine will have to turn, making another pair and contributing further to the decline in the habitability of our planet. But it won’t be me who purchases them this time.

Thank you for your attention to this matter. I look forward to your response.

Sincerely,

Jay Larson
3219 370th St
Stratford, IA 50249
jay@jaylarson.com
515-709-3114

Verizon has got to go……

Verizon has to be the most incompetent company on the planet. And deceptive. I needed a new phone and the had an offer for a free phone. Turns out free is not so free. My bill went from $45 on Visible to $190 on Verizon and I have less bars. I traded in my old iPhone and they offered me $1000. As it turns out, they get to pay me this $1000 over the course of 3 years in the form of a credit of $27 on my bill each month that help to pay for part of my “Free” phone.

In addition, the put me on a more expensive plan than I requested, refused to change it and suddenly my $100 bill is was now $168. The second month it was $190. Part of the promotion was a $200 gift card that was presented to me as a visa gift card but when I got it, it was just for merchandise in the Verizon store. I went shopping and hardly anything was available to purchase. I finally found something and went to check out and there was nowhere to enter my gift card. Shocker.

I got on their chat for help and after 3 agents and an hour, they told me to click Place the order which I did, and it charged it to my PayPal account instead of offering a place to enter the gift card. The agent then went on to request proof that I placed the order so I sent her screenshots of the cart, the order from Verizon and the email from payal. She had the nerve to tell me that it was the wrong order because it was placed the day before. FUCK! I’d been on the chat with them over an hour and the order was placed on the 23rd and now it’s the 24th. WTF? of course the date changes at midnight. She then cut off the chat without helping me. What a piece of shit company. I’ve filed a complaint with the BBB and will file another with the FTC. So pissed.