I spend a lot of time talking about poor customer service experiences. It’s time that I highlight the opposite.
Zoho calls itself the ‘Operating System for Business’ and it lives up to it.
In short, I love Zoho. I love Zoho so much that I want to marry Zoho. Ok, maybe I went a little far, but I would certainly shack up with Zoho if I had the opportunity to.
What is Zoho you ask? It’d be easier to answer with what Zoho isn’t. It is everything a small business needs to operate smoothly AND a bag of chips. It does your laundry and even cleans the windows.
In all seriousness, Zoho is a suite of business applications that can do pretty much anything. For example:
- Zoho CRM – their flagship product. Customer Relationship Management at its best. It gives you that 360º view of your customer that you need in order to maintain that competitive advantage. If you know your customer, you can take actions on that knoweldge and that is what makes customers loyal. More on this later.
- Zoho Billing – handles subscriptions, invoices and other billing needs. Fully featured with classy email notifications. Integrates with Stripe, Paypal, authorize.net, their own payment solution and others. Set it and forget it, except to watch the recurring revenue flow in.
- Zoho Desk – Help desk ticketing system. Fully configuarable, multi-branded, white labeled, includes a customer help center with forums and a knowledgebase and can integrate with a million different channels like whatsapp, facebook, sms, telephony – you name it.
- Zoho Survey – allows you to create engaging surveys to keep up with customers feelings and needs.
- Zoho Forms – build super complex forms with workflows that will blow your mind.
- Zoho Flow – this is the their no-code integration platform. Have your receptionist integrate notifications from your bug tracking software to your slack during lunch – it’s that easy.
- Zoho Mail – a fully featured mail client
- ZeptoMail – a transactional email system
- Zoho SalesIQ – Sales chat, visitor tracking
- Zoho Sign – e-signatures with approval workflows
- Zoho Bookings – automated appointment setting
- Zoho Calendar – what it sounds like 🙂
I could go on typing for days and wouldn’t be able to complete the list. But I really have digressed. This is supposed to be a discussion about customer service.
Zoho has AMAZING customer service. Different plans have different options, and I would highly reccomend their premium support. You can chat right in the app you are woking in, email a dedication team, call on the phone, use their community forums or open a ticket on their support site. They always respond quickly and it’s clear that their agents have been trained well.