Never ceases to amaze me. I’ve had to call them several times due to replacement phones or wiped phones to get my cell phone service restored. Every time I call, they try to authenticate me on the phone that I am trying to activate. Is Verizon training their employees to do this? How the hell are you supposed to retreive a security code on a phone that doesn’t have service? The sheer stupidity amazes me. I can see it happening once. MAYBE twice. But several times on the same phone call? Are you kidding me?
Most times I have been on the phone for hours and been transferred to several departments, each of them telling me to authenticate using the phone I’m trying to activate. What has happened 100% of the times is that they end up telling me that I have to go into a store to have the phone activated. I certainly cannot be the only person who has called in with this issue.
I can’t wait until my device is paid off (yes, the one I got $1000 credit for and was advertised “on us”). Bullshit. I’m leaving after my next bill.